Your Space. Your Pace. Your Place.

People aged 18 or over and who rent/own home pay a council tax. Its fee depends on a number of people who live in the flat, whether they are adults or students. You can read more about it here https://www.gov.uk/council-tax/who-has-to-pay

The buildings electricity is provided by Ecotricity, please see the link below for change of tenancy details: https://www.ecotricity.co.uk/support/moving-home.
However, you are free to change a provider. In that case all residents will need to call a provider they choose, give them the MPAN for their flat, date they moved in and meterreading to set up an account. The MPAN number will be sent to you by Dana. All flats are installed with smart meters.

The water supply is through Thames Water. You can read about Thames Water, find all the necessary information and create your account here https://www.thameswater.co.uk/

Yes, our standard contract is 12-months with a 6-month break clause.

You will be responsible for cancelling the council tax when you vacate.

As per https://www.tvlicensing.co.uk/ you need to pay for TV licence "If you or anyone watches or records TV programmes live on any channel, TV service or device, or download or watch BBC programmes on BBC iPlayer”. You can register and pay for your TV licence here https://www.tvlicensing.co.uk/cs/pay-for-your-tv-licence/index.app

The electric meters are located in your apartment, i.e. in the cupboard with your boiler. Water meters are located on the floors. Access to water meters is managed by Dana, Gordon and Rajan. If you'd like your reading, please contact them directly and they will show you the meters.

Yes, all tenants need to be present at the check- in. This is when we give out apartment keys and fobs. We also take you to an apartment where we take your electricity and water readings as well as show you how appliances, switches etc work.

Please notify us and we will replace it for you. Charges will apply.

It may be possible subject to availability.

Council tax is an annual fee that you pay your local council for various services it provides, for example, libraries, rubbish collection and disposal, police and fire services, administration and record keeping like deaths, marriages etc.

In order to find and download your energy performance certificate, please click the link below and enter your postcode. - Postcode for GF - 5th Flr is: TW3 1GE - Postcode for 6th - 8th Flr is: TW3 1GF Find an energy performance certificate (EPC) by postcode - Find an energy certificate - GOV.UK (communities.gov.uk)

You will be responsible for setting up your own council tax account and paying for your council tax. As per the Valuation Office Agency tenants will need to contact Hounslow Council (by email, phone or online) and let them know they have moved in. The council will then send in a request to the valuation office and then they will put the council tax band on. Please try this link and explain that the property has not yet been banded as it is a new property: https://www.hounslow.gov.uk/info/20158/customer_services/1708/contacting_hounslow_council

Yes, this is possible, but they will also have to undergo reference checks.